You experience difficulties when using your LEDTEK LED wall? Don’t worry – we will not let you down! If you have questions about or problems with programming and software of LED technology, simply give our free service hotline +49 551 492 493 45 a call. With the help of the TeamViewer remote access software, we will solve your problem together so that you are not left in the dark in the future.
Requirements for LEDTEK remote assistance
Please note that you must fulfil the following requirements in order to receive LEDTEK remote assistance from us.
- Someone has to be on site to let us know what is displayed on the LED wall. Moreover, this person has to be available by phone.
- You need a computer or laptop. Tablets and smartphones are excluded from remote assistance as they cannot be used to program an LED wall.
- Windows 10 or Windows 11 need to be installed on the computer or laptop. As the main programmes are not available for macOS, iOS and Linux, LEDTEK remote assistance is also not available for these operating systems.
- Full administration rights are also required to install and run programmes on your end device.
- Besides that, you need a fast and stable internet connection.
- If an anti-virus software is installed, it needs to be possible to switch it off.
- The “TeamViewer” software needs to be installed on your end device so that we can assist you with programming your LED wall. This is preferably downloaded via the following link:
- Your LED wall has to be connected already.
- Depending on the controller that is used, either a USB connection or a network connection are necessary. Please refer to the following list to find out which connection type is recommended for your controller:
- MCTRL- or VX-controller: preferably USB connection, alternatively network connection
- TBX0-controller: preferably USB connection, alternatively network connection
- MX- or KU-controller: network connection necessary
- TBX- or TU-controller: network connection necessary
💡Please note:
Should you have any issues with the hardware of our LED walls, please contact our service. The easiest way to do this is via our service portal. You can also give us a call at +49 551 492 493 45 or send an email to service@ledtek.de.
Please note: this article offers an overview on our LEDTEK remote assistance. You find more detailed information in the following articles:
🛡️ Warranty & serivce – more details on the 3-year bring-in warranty, spare part service and repair process.
📁 Serviceportal – your central platform for repairs, spare parts and process overview.
🛠️ Repair service – 48h-spare part delivery, approval limits, cost estimates.
💧 Moisture damage – What applies in the event of water damage and how do you react correctly?
⚙️ Programming – support during the configuration of your LED wall.
LEDTEK customer service
You still have unanswered questions? Just give us a call. You can reach us at +49 551 492 493 45 or via email at service@ledtek.de. You can also benefit from our 3-year guarantee, the easy-to-use service portal and our 48-hour spare part service.
