With the 48h spare parts service, we respond to short-term failures with a quick remedy. For example, if you are about to hold an event and notice a defect in one of your parts, report the damage via the LEDTEK service portal under the heading 48h spare parts service. The replacement of defective parts is carried out by LEDTEK in advance if the spare parts are shipped nationwide. The spare part is shipped on the day of notification and usually reaches the recipient’s address within the next 48 hours. In case of shipment to other EU countries, the shipment will be delayed accordingly. There are no costs for the spare parts and the repair if the defect is covered by the warranty. As soon as there is a defect that is not subject to the warranty, the customer must pay the repair costs incurred. After LEDTEK repairs the defective part you sent in, we will keep the repaired product.