We offer you three options of repair shipment. In the LEDTEK service portal you can select your preferred option:
- 48h spare parts service
The 48h spare parts service is a possibility of a quick remedy for unexpected failures. If one of your parts is damaged just before an event, LEDTEK will advance the corresponding spare part and send it to you within the next 48 hours with nationwide shipping. Meanwhile, you send the defective part to LEDTEK for inspection and repair. If the inspection reveals a defect that is covered under warranty (Bring-in warranty) , the repair remains free of charge to you. If the defect is not covered by warranty, you will be charged for the cost of repair. LEDTEK will retain the repaired part. You keep the replacement part you requested.
- With repair release up to 65 Euro
Up to a damage value of 65 Euro we receive a general repair release from you. After checking the damage for its suitability under warranty and the amount of damage incurred, we will repair your defective part up to a repair value of 65 euros without contacting you first. If one of the parts sent by you has a higher damage value, we will contact and inform you. Then you can let us know if you want to bear the higher repair costs or if you prefer disposal. The latter will be done by LEDTEK at no cost to you. If the defect is covered by the warranty, you will not incur any repair costs. On the other hand, if the defect is not covered by the warranty, you will pay the cost of the repair. The warranty is always a so-called bring-in warranty.
- With estimate of costs for 15 euros
If you are unsure about the cost of the repair, we will provide you with an estimate for 15 euros. After LEDTEK receives the defective parts you sent for the estimate, we will check the damage for warranty eligibility. If one of the sent parts shows damage, a service representative will contact you with the calculated estimate. You will then give us the approval for the repair depending on the case. If the defect is covered by the warranty, you will not incur any repair costs. If, on the other hand, the damage is not covered by the warranty, you will pay the cost of the repair. The warranty is always a so-called bring-in warranty.